Note : Due To The COVID-19 Situation Orders May Take Longer Than The Estimated Delivery Time!
We only accept returns if the order is not received within 60 days of placing the order.
Being a handmade and personalized product, we do not accept returns if the order is received within the limit established above.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph that shows the poor quality or damaged area of the item. The images are more optimal on a flat surface, with the label and the error is clearly displayed.
We will use this information to help you with your order and eliminate errors in the future.
Please send a ticket in our Support Center.
Refunds (if applicable)
You may be eligible for a full or partial refund, if the item (s) purchased arrive damaged. Please note that refunds only apply to product costs, we cannot return shipping costs!
refunds late or not (if applicable)
If you have not received a refund, however, first check your bank account again.
Then, contact your credit card company, it may take some time before your return is officially fixed.
Next contact your bank. There is often some time before a return processing is set.
If you have done all this and have not yet received your refund however, contact us at firstname.lastname@example.org
Exchanges (if applicable)
We are not required to, but we will carefully consider each client.