Note : Due To The COVID-19 Situation Orders May Take Longer Than The Estimated Delivery Time!
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
We ship all items with DHL or FedEx. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
We ship all orders from our UK factory. Once shipped, we see delivery happen within the following timeframe:
USA - Within 4-7 business days
Canada - Within 4-7 business days
Western Europe - Within 5-7 business days
Australia/NZ - Within 5-10 business days
Rest of the World - Within 5-12 business days
These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
For UK domestic orders, you have the option of Express order processing at checkout. This will prioritise your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for UK and International orders in the near future.
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Phillipines). If fees are charged by customs, they are payable by the recipient.
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.
Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.
This is a very rare occurrance. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows our sellers to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.